Privacy Policy
Effective date: June 17, 2026
Active Life Dietary Health Services Ltd ("we", "our", "us") values your privacy. This policy explains how we collect, use, and protect your information when you use our website and app services.
1. Information We Collect
- Account information such as name, email, phone number, and delivery address.
- Order information such as products purchased, order totals, and delivery details.
- Technical data such as browser type, device type, and basic usage logs.
2. How We Use Information
- To create and manage your account.
- To process orders, payments, and delivery requests.
- To provide customer support and respond to inquiries.
- To improve service quality, app features, and security.
3. Payment Processing
Payments may be processed by trusted third-party providers (for example, Paystack). We do not store your full card details on our servers.
4. Data Sharing
We do not sell your personal data. We only share information when necessary to:
- Complete payment and order delivery.
- Comply with legal obligations.
- Protect users and prevent fraud or abuse.
5. Data Security
We apply reasonable technical and organizational safeguards to protect personal data. However, no internet transmission or storage system is 100% secure.
6. Data Retention
We keep personal data only for as long as needed for business, legal, accounting, and support purposes.
7. Your Rights
You may request access, correction, or deletion of your personal data, subject to applicable law. To close your account and request deletion of associated data, see our account deletion page.
8. Contact
For privacy questions, contact us:
- Email: activelifeonline@gmail.com
- Phone: +233599110713